Detail Process Charting: Speaking the Language of Process


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Lean Process Improvement Techniques

Business process mapping takes a specific objective and helps to measure and compare that objective alongside the entire organization's objectives to make sure that all processes are aligned with the company's values and capabilities. It is important to understand how each process relates to other processes within the organization and how those interactions impact Quality Management.

Gilbreth's tools were quickly integrated into industrial engineering curricula. In the early s, an industrial engineer, Allan H. Mogensen began training business people by using these tools of industrial engineering at his Work Simplification Conferences in Lake Placid , New York. A graduate of Mogensen's class, Art Spinanger, took the tools back to Procter and Gamble where he developed their work simplification program called the Deliberate Methods Change Program. Another graduate, Ben S. Graham , Director of Formcraft Engineering at Standard Register Industrial , adapted the flow process chart to information processing with his development of the multi-flow process chart to display multiple documents and their relationships.

Business process mapping, also known as process charts, has become much more prevalent and understood in the business world in recent years. Process maps can be used in every section of life or business. Process mapping has overlapped with software development incorporating tools that can attach metadata to activities, drivers and triggers to provide some automation of software process coding.

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Charts and Graphs

Quality improvement practitioners have noted that various graphical descriptions of processes can be useful. These include: detailed flow-charts, work flow diagrams and value stream maps. Each map is helpful depending on the process questions and theories being considered. In these situations process map implies the use of process flow and the current understanding of the causal structure. Six Sigma practitioners use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts.

Under this school of thought, each flowchart is of a certain level between 0 and 4 based on the amount of detail the flowchart contains. A level 0 flowchart represents the least amount of detail, and usually contains one or two steps. A level 4 flowchart represents the most amount of detail, and can include hundreds of steps.

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Please enable JavaScript before proceeding:. Internet Explorer. In stock online. Not available in stores. The following ISBNs are associated with this title:. ISBN - On the Content tab, click to select the Enable JavaScript check box. Click OK to close the Options popup. Refresh your browser page to run scripts and reload content. Click the Internet Zone. If you do not have to customize your Internet security settings, click Default Level. Then go to step 5. Click OK to close the Internet Options popup.

Chrome On the Control button top right of browser , select Settings from dropdown. Under the header JavaScript select the following radio button: Allow all sites to run JavaScript recommended. Graham Hardcover August 2, Prices and offers may vary in store. Praise for Detail Process Charting "A must-read for any competitive organization, Detail Process Charting: Speaking the Language of Process provides a comprehensive, yet clear, explanation of how to utilize one of the most powerful tools available to improve work processes.

Excellent answers to the 'who,' 'what,' 'when,' 'how,' and 'why' of work simplification are provided in an understandable and very useful level of detail. Graham has obviously 'been there, done that. Even those participants who have never seen a process chart can almost instantly see how the process works, their role in it, and how it can be improved. This level of involvement means continuous buy-in, which significantly improves the chances of success.

The emphasis on the document as the key process element and the ability to diagram the document to flow easily, rapidly, and clearly set this approach apart from all the others. Writing in simple, easy-to-follow language with plentiful illustrations and practical examples, this book takes the reader through the full spectrum of the charting process from initial analysis to managing charting libraries. This book is a must-have for all process improvement analysts and managers wanting to improve their organizational efficiency.

About The Author. Ben B. He has more than twenty years of experience working with the Graham Process Improvement methodology. He has helped develop organ Select Parent Grandparent Teacher Kid at heart. Age of the child I gave this to:. Hours of Play:. Tell Us Where You Are:. Preview Your Review.

Template for PTE Describe Image Flow Chart

Thank you. Your review has been submitted and will appear here shortly. Extra Content. Current Process capability is also an important aspect to be understood in this phase. The main objective of this phase is to find the root cause of business inefficiency. It identifies the gaps between actual and goal performance, determine its causes and opportunities for its improvement.

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Analyze phase follows a drill down approach to reach exact root causes from various potential causes identified initially. This phase starts with exploring all possible causes to the main problem. The outcome of this phase is verified root causes — which need to be acted upon to improve the process. Because the effectiveness of process improvement through six sigma project lies on the correct identification of root causes.

Detail Process Charting : Ben B. Graham :

This phase improves the process by determining potential solutions, ways to implement them, test and implement them for improvement. In this phase, process owners are consulted and improvements are suggested. Action plan for the improvement is circulated to relevant stakeholders.


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This action plan specifies — Action to be taken; By when By whom etc. The improvement plan is designed to mitigate the risk and include customer feedback and satisfaction. With the formation of improvement action plan, implementation phase starts simultaneously. During implementation, actions are carried out, tested for effectiveness and implemented finally. The main objective of this phase is to generate a detailed solution monitoring plan. This plan ensures that the required performance is maintained. It defines and validates the monitoring system, develops standards and procedures, verifies benefits and profit growths, and communicates to business.


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Hence, the main purpose of Control phase is to ensure — Holding the gains. During this phase, post-implementation results are evaluated. Progress is ascertained. And Changes are incorporated - if any, correction or modification is required. Control phase in most of the cases is a transition phase. The most important part of this phase is to provide training on new changes to all relevant stakeholders.

Important tools used in control phase are Process sigma calculation, Control charts, Cost saving calculations and Control plan. Top management commitment is a key to success of Six Sigma projects. Six Sigma Master Black belts or Black belts should seek for the best possible management support to bring successful six sigma improvements.

Apart from top management, commitment from all stakeholders and employees lead to exceptional outcomes. In the organizations, where six sigma is a part of organizational culture, excellence is pursued in each work area. Six Sigma DMAIC methodology has been internationally accepted and can be implemented in small-size to high-profile firms. The output from one phase is treated as input to next phase.

And in the end, results are obtained as per expectations. This process improvement tool can be used incessantly to realize continuous improvement. Hence, leading to excellence. Be a part of excellence team by applying six sigma process improvement methodology in your organization. Six Sigma will be rewarding to you and your organization. Click Here for Six Sigma Course.

Also, he is a vivid technical writer in the Project Management and Quality Management domains. Very informative piece of article, this blog has helped me to understand the concept even better. Keep on blogging. Don't have an account? Forgot password? Get started.

Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process
Detail Process Charting: Speaking the Language of Process Detail Process Charting: Speaking the Language of Process

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